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Trademark & Copyright Policy

The purpose of this policy is to provide clear guidelines for addressing trademark or copyright disputes that may arise.

DIYGrinders is a brand owned by ZHENGZHOU SHAOKANG IMPORT AND EXPORT CO., LTD, offering personalized production services for merchandise. Our customers often provide designs and customized content for their orders.

As part of our “Terms and Conditions,” it is mandatory for DIYGrinders customers to ensure they possess the necessary intellectual property rights for the content they create or submit to our artwork team.

By placing an order, customers agree to indemnify and release ZHENGZHOU SHAOKANG IMPORT AND EXPORT CO., LTD. from any liability arising due to potential breaches.

If you believe that a design on the DIYGrinders website infringes on your legitimate trademark or copyright, please contact us at contact@diygrinders.com. Kindly include the following information:

  1. Full address, contact name, email, telephone number, and business name associated with the owner of the trademark/copyright.
  2. Your trademark/copyright reference from the Information Commissioners Office (or another official trademark/copyright registration body).
  3. Provide screenshots, JPG/PNG images, URLs, or PDFs clearly demonstrating the trademark you own and the specific image(s) on the DIYGrinders website that you consider infringing. Please explain why you believe this is a breach.
  4. If the complaint is not submitted by the trademark/copyright owner, please provide details of your relationship with the owner and the authority granted to pursue the complaint.

Upon receiving your complaint, our customer services will promptly investigate the matter and provide a comprehensive response within 10 days.

If it is determined that a DIYGrinders customer has used unauthorized images, designs, or copy, we will take the following actions:

  1. Remove the disputed content from the DIYGrinders website.
  2. Contact the customer, informing them of the complaint’s specifics and notifying them that their information has been shared with the registered trademark/copyright owner. We strongly recommend that the customer directly contacts the trademark/copyright owner to resolve the dispute.

In situations where our investigations require alternative measures beyond those outlined above, DIYGrinders reserves the right to pursue an approach deemed most appropriate for resolving the dispute.

Please ensure all communication is conducted in English.

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