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Returns and Refunds

Please contact us within 30 days of item delivery if there’s an issue with your order,we’ll get back to you within 24 hours.

On unopened orders, we can offer a full refund if the customer covers the return shipping fee.

Unfortunately, we cannot give refunds on used products(for obvious sanitary reasons).But if there’s a quality issue and the product is still under warranty,please contact us,we will help you out accordingly.
To request a return or refund,send an email to <refund@diygrinders.com> and include the following information:

1. Your order number.
2. Your reason for return/exchange in details.
3. Whether you want a refund or an exchange (for an item of equal or lesser value)

Please note the following return policy:

Unless the item was defective or not as advertised,return shipping fee is the buyer’s responsibility.We can provide a prepaid return label for you to print,or you can use your own courier.If using your own courier,please obtain a tracking number for your return,as we are not responsible for items lost,stolen,damaged or not returned in the same condition.

We do not charge any restocking fee.

Refund will be processed within 5-7 business days upon receiving the returned item.It will be refunded in the original payment method.

Unsolicited returns will not be accepted or processed.

Return requests submitted beyond 60 days of delivery will not be accepted in principle.We may accept return requests within 60 days of delivery for exceptional cases on discretion.

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